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Keep 1.8m apart? Lessons in leadership communication during a crisis from COVID-19 Part I
Crises come in different shapes, colours, and scales. From family to local to national and even global (like what the world is going through right now). But what can we learn as communicators from this crisis. It begins…
Claims and persuasion - check your foundation
Every time you stand (or sit) to speak, you are making a case. It might be a case for something or a case against something. Even if all you are delivering is a project status update, you are making claims. And if you don’t do a good job of it, your persuasion will fail…